Shipping Policy

Shipping Costs and Methods

* Delivery to U.S. only. Excludes weekends and holidays. In-stock items only.

* Orders placed after 4pm PST will be processed the following business day.

* Orders placed on a weekend day will be processed on the following Monday, holidays excluded. Please allow up to 48 hours for processing in addition to time in transit.

We do not ship packages internationally. We apologize for the inconvenience.

Shipping Restrictions

Refused Packages
A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

Processing Time
All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 4:00pm PST will be processed on the next business day.

Domestic Delivery Time – Standard Shipping
Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. DermStore is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Overnight
For quicker delivery, guaranteed Next Day.

United States Postal Service (USPS)
USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Nazz.COM is only used to verify when a parcel has been delivered, and is not used to track packages en route.

Out of Stock
If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email.

Holiday Shipping
In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2018 calendar:

Monday, January 1st — New Years Day
Monday, May 28th — Memorial Day
Wednesday, July 4th — Independence Day
Monday, September 3rd — Labor Day
Thursday, November 22nd — Thanksgiving Day
Friday, November 23th — The Day After Thanksgiving Day